DELIVERY
Delivery rates within Germany
Weight | Rate |
|---|---|
0 to 1kgs | € 5,30 |
1.1kgs to 3.0kgs | € 5,95 |
3.1kgs to 5.0kgs | € 6,50 |
5.1kgs to 10kgs | € 8,75 |
10.1kgs to 20kgs | € 12,80 |
20.1kgs to 31.5kgs | € 14,80 |
*excluding 21% VAT tax.
Delivery rates within Europe
Countries | Base Rates | Additional Charges | Calculation |
|---|---|---|---|
Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland | € 13,15 | Weight x € 0,95 per kg | Weight of the shipment x € 0,95 per kg + € 13,15 = Courier cost |
Andorra, Holy See (Vatican City State), Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom | € 13,80 | Weight x € 0,95 per kg | Weight of the shipment x € 0,95 per kg + € 13,80 = Courier cost |
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania | € 13,95 | Weight x € 1,70 per kg | Weight of the shipment x € 1,70 per kg + € 13,95 = Courier cost |
*excluding 21% VAT tax.
Delivery Terms
- We aim to dispatch your order within 4 to 5 days working days of receipt and it should be with you within 6 to 10 working days of dispatch (Most European destinations 2 to 5 working days. As we use a third-party delivery service, these times are estimates and not guarantees. However, please let us know if you do not receive your order in good time and we will look into the matter. Delivery times may be longer for certain products.
- Where a product is out of stock we will offer you a refund. All descriptions, product images and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.
- Product images are for illustrative purposes only, and whilst representative of the product exact packaging detail may vary from time to time, subject to changes by the manufacturer. Equally, manufacturers occasionally change their recipes or item weight. Again, we strive to keep our pictures up to date but we do only use them for illustrative purposes. You will always receive the current product available to us at the time of your order.
- The Products will be at your risk from the time of delivery.
- Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
REFUNDS POLICY
- When you return a Product to us:
- because you have cancelled the contract between us within the 14-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;
- because the Product is defective, we will examine the returned Product and replace it or provide a refund. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
- When breakages occur during delivery, we require photographic evidence from you to demonstate that the product is indeed broken. If we are satisfied that the product has been broken, and that the damage has been caused in transit, we will refund the price of the product in full.
- We will usually refund any money to the payment method used to pay for your purchase.
- When a product is past it’s sell by date, we require photographic evidence from you to demonstrate that this is the case. If we are satisfied that we have supplied an out of date product we will refund the price of the product in full.
- Claims for refunds must be made within 7 days of dispatch for deliveries
